Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sonya@sonyashotwheels.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds will not be given for items that were lost due to to incorrect addresses, an incomplete address, or an address without a full name. Customer is responsible for making sure their information is correct upon checkout. 

You can always contact us for any return question at sonya@sonyashotwheels.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds Due To Claimed Non-Delivery. The Shipping and Refund Policy applies to all products purchased through:
Sonyashotwheels.com, Shop, Facebook, Meta or Instagram. PLEASE NOTE: DUE TO FRAUD, ALL CHARGEBACKS WILL BE PURSUED! Orders are documented and shipped accordingly.  The POST OFFICE has a high rate of satisfactory delivery and if you have a problem on your end, please read about your responsibility in the complete Shipping Policy. If you have issues with your local post office, it is your responsibility to provide a safe space for your delivery or choose Priority Mail which gives you insurance and tracking.  Sonya's Hot Wheels cannot and will not be responsible for delivery issues. Once it is shipped, it is out of our hands. All fraudulent and suspect claims of non-delivery when tracking shows it has been delivered in or at the mailbox will be documented and reported to the FTC.